Customer Care Officer at a Logistics Firm - Swift Consulting Limited
Job Description
Customer Care Officer at a Logistics Firm - Swift Consulting Limited is currently open for applications at a Logistics Firm. This role offers an excellent opportunity to grow within the General sector in Lagos.
Job Summary
This is a professional General role focused on Customer Care Officer at a Logistics Firm - Swift Consulting Limited. It requires dedication and a results-oriented mindset within your sector. You will be expected to handle core responsibilities while contributing to the overall success and growth of the team at a Logistics Firm. This role provides a platform for career growth and professional development while contributing to the overall success of the teams at a Logistics Firm.
Swift Consulting Limited - Our client in a Logistics Firm is recruiting to fill the position below:
Job Title: Customer Care Officer
Location: Lagos
Employment Type: Full-time
Job Summary
- We are looking for a high-energy, detail-oriented Customer Care Officer to join our team. This role is designed for a professional who can bridge the gap between technical support, proactive sales, and data-driven reporting.
- The ideal candidate thrives in a fast-paced environment and understands that every customer interaction is an opportunity to grow the business.
Major Responsibilities
- Manage and resolve high volumes of customer inquiries via phone, email, and Live Chat with speed and precision.
- Proactively identify customer needs during support interactions to cross-sell or up-sell services, directly contributing to monthly sales targets.
- Track, analyze, and prepare weekly/monthly reports on customer feedback, resolution rates, and sales conversions for management review.
- Act as the primary point of contact for clients, ensuring a premium service experience that aligns with the firm's standards.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in customer service, telemarketing, or a related field.
- Proficiency in CRM tools, Live Chat software (e.g., Intercom, Zendesk), and MS Excel for data reporting.
- Exceptional verbal and written communication skills; ability to maintain a professional tone under pressure.
- A proven track record of meeting or exceeding targets within a service environment.
- Must reside in Lagos.
Salary
N130,000 - N150,000 monthly.
Application Closing Date
14th May, 2026.
How to Apply
Interested and qualified candidates should send their CV to [Login to View Email] using “Customer Care Officer” as the subject of the email.
Note: Only qualified candidates will be contacted.
Ideal Candidate Profile
- Who should apply: Motivated professionals with relevant experience and a strong desire to excel in their field.
- Who should avoid this: Individuals looking for temporary roles or those without a genuine interest in long-term career growth in this industry.
Expert Interview Prep Kit
This guide was generated by Career95 to help you excel in your application for Customer Care Officer at a Logistics Firm - Swift Consulting Limited:
- Question Strategy: Our requirements mention customer service, telemarketing, or a related field. Can you describe a significant project where you demonstrated this and the challenges you faced?
- Question Strategy: Our requirements mention CRM tools, Live Chat software (e. Can you describe a significant project where you demonstrated this and the challenges you faced?
- Question Strategy: Our requirements mention maintain a professional tone under pressure. Can you describe a significant project where you demonstrated this and the challenges you faced?
- Question Strategy: Why are you interested in this position?
- Question Strategy: What makes you a good fit for this role?
Regional Insight
Lagos is the economic heartbeat of Nigeria. Working here places you at the center of innovation and commerce, offering unparalleled networking opportunities in a high-energy environment.
Salary & Compensation Guide
Typical Monthly Range
₦130,000 - ₦150,000,000,000
* This range represents the typical market rate for similar roles in Lagos. It is provided by Career95 as a professional guide for your career planning. Actual compensation is determined by the employer.
Disclaimer: This job description was curated by Career95 to include industry-specific context and career preparation tools. Factual requirements were extracted from the original source.
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Similar Job Openings
Monthly Salary
NGN130k - NGN150000M
Verified by Career95 Recruitment Team
Location
Lagos
Job Type
Full-time
Deadline
5/14/2026
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