Customer Service Representative (Onsite) at JV Management Consulting

JV Management Consulting - We are passionate about supporting businesses across Africa in order to help businesses achieve sustainable growth . With a team of experts and a wealth of experience, we specialise in providing innovative management solutions that empower organisations to thrive in today's dynamic and ever-evolving business landscape.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Onsite)

Location: Ikeja, Lagos 
Employment Type: Full-time

Job Summary

• We’re hiring a customer-focused Customer Service Representative with experience in the fashion industry to handle inquiries, manage orders, and ensure excellent customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and social media
• Assist customers with orders, complaints, returns, and product information
• Maintain a positive, empathetic, and professional attitude toward customers
• Process orders, forms, and requests accurately
• Follow up with customers to ensure satisfaction
• Collaborate with sales and operations teams to resolve issues
• Keep records of customer interactions and transactions
• Stay updated on fashion products, trends, and promotions

Requirements

• Bachelor’s Degree or relevant qualification
• 2–3 years experience in customer service, preferably in the fashion or retail industry
• Strong communication and interpersonal skills
• Good problem-solving and conflict-resolution abilities
• Familiarity with CRM systems and social media platforms
• Ability to multitask and work in a fast-paced environment
• Passion for fashion and customer experience.

Salary
N120,000 - N150,000 monthly. 

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should submit their updated CV to: [Login to View Email] using "Customer Service Representative – Ikeja" as the subject of the mail.